Terms & conditions

Please note all information below forms part of the 'holiday contract'. Touring, motor home, camping pitches and accommodation are available from 2.00pm on the afternoon of arrival (latest arrival 10.00pm) until 11.00am on the day of departure.

We’re here to help
If for any reason you are not happy with your pitch/accommodation or meet with any difficulties during your stay, please contact the staff at reception who will be pleased to offer any possible assistance. Where this is not the case, please make sure you record the details with the General Manager and write to them within 28 days of the end of your holiday. We regret that we cannot accept liability for any claim not notified to us in accordance with this.

Availability of facilities
In some circumstances accommodation, entertainment or a facility may be temporarily withdrawn due to maintenance, renovation, adverse weather conditions or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to pay compensation for any inconvenience caused. Certain facilities are subject to an additional cost. Please note that off peak facilities may be reduced or restricted.

Children
We provide a range of outdoor facilities for children. Please note that children remain the responsibility of their parents or guardians at all times.

Leisure passes
All holidaymakers’ names are registered at the Leisure Club at Lakeland Leisure Village. Passes are available to purchase beforehand via the central reservations team. Your leisure pass entitles you to use the swimming pool, steam room and gym at Lakeland Leisure Village.

Pets
Dogs are not allowed in the communal/playing areas, shops or bars. When you exercise your dog it must be on a lead and in the charge of an adult. In the interest of visitor safety and following government registration we are sorry we are unable to accept the following types of dog, even when these types of dog are muzzled as required by government legislation: American Pit Bull Terrier, Japanese Tosa, Fuila Brasilerio and Dogo Argentino. Any other kind of dog which could present a danger or alarm to other visitors is also excluded.

Parking
Parking is available alongside pitches. Please note that there is a maximum of one car per pitch accepted onto the parks. This is to allow the free flow of traffic for essential services and the safety of guests. Offending vehicles may be removed at the discretion of the company. Please indicate when booking if you are bringing a second car in order that we can issue an additional car pass. Cars and other vehicles are accepted on company property at owner’s risk.

Single sex groups
All pitches are reserved for families and couples. We are sorry that we cannot accept group bookings (3 or more) from single sex groups. We reserve the right to apply discretion in certain circumstances.

Unreasonable behaviour
For the convenience of our guests, we reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking or their guests may impair the enjoyment, comfort or health of other guests.

Minimum booking periods
WEEKENDS (OUTSIDE SCHOOL HOLIDAYS) - Minimum 2 Nights
SCHOOL HOLIDAYS - Minimum of 3 Nights
EASTER - Minimum of 4 nights
SPRING BANK HOLIDAY - Minimum of 4 Nights

Brochure activity
The company shall use its best endeavours to ensure the availability of all amenities advertised in the brochure or elsewhere. All information, pictures and descriptions published have been compiled from up-to-date and accurate information available at the time of going to press. It is published in good faith.

Special offers
Special offers can only be honoured if mentioned at the time of booking.

Cancellation protection plan
For cancellation cover to be valid an appropriate fee of £10 per pitch per week or part week must be paid at the time of initial booking. The available funds of the scheme will absolve you from any outstanding liability and ensure the return of all monies paid (excluding the cancellation protection fee) if you have to cancel in advance due to illness, accident, death or maternity of any member of your party, or jury service or unemployment by redundancy, of the person who made the booking. In the event of a cancellation please advise in writing as soon as possible. Satisfactory evidence of the genuineness of the claim is, of course, required (see conditions 4). Moving holiday dates or refunds will not be considered unless cancellation protection has been paid. The company reserves the right to charge up to £10 for each amendment to your booking.

Conditions of booking
The following terms & conditions (the 'booking conditions') will apply to your booking. A contract between you and Pure Leisure Holidays will come into existence either (i) when we accept your booking & deposit payment by issuing written confirmation of your booking or (ii) if you have made your booking by telephone when we tell you on the telephone that your booking is confirmed. The contract binds you and all members of your party to accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

Deposits
Your agreed deposit is payable at the time of booking. Bookings made less than four weeks before your arrival date must be accompanied by the full amount of the holiday charge. Where the booking is made less than 14 days before the beginning of your holiday, full payment must be made by credit or debit card at the time of the booking.

Balance of payment
A statement showing the balance outstanding will be sent to you on receipt of your deposit. The balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. Please keep your final confirmation safe as you must present this on arrival at your Holiday Park. If the balance is not received by the due date then your holiday will be treated as a cancellation. For security reasons please do not send cash by post. Payments can be made by cheque or postal order, made payable to Pure Leisure Holidays & sent to the address at the top of your letter. Alternatively, MasterCard, Visa, Debit/Credit cards may be used at the time of the booking.

Changes to your booking
After you have paid your deposit you may wish to change some elements of your holiday, e.g. type of accommodation. We will try to meet your request, however, a charge of £10 per alteration to the holiday will be payable. Any changes must be at least 4 weeks before the holiday date, & be confirmed to us in writing/by telephone by the same person who made the booking.

Limitation of liability
We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless there was wilful default by us, our employees or agents, or death or personal injury was caused by the negligence of Pure Leisure Holidays, our employees or agents.

Booking conditions
The person making the booking agrees to accept the park rules and booking conditions on behalf of all members of the party

1. Bookings are accepted only for the party named and are not transferable.
2. Bookings are only accepted from family groups and couples.
3. The cost of the pitch less the deposit paid is due for payment 28 days before commencement of the holiday. If the balance is not paid by the due date we reserve the right to reallocate the accommodation.
4. In the event of cancellation by the Client, the Client remains liable for full payment. We regret that we are unable to alter the dates of the bookings. Clients are therefore advised to take out Cancellation protection at the time of the booking.
5. In the event of curtailment, refunds cannot be made for any unused nights.
6. Clients hiring a pitch are responsible for cleanliness of the pitch.
7. Pure Leisure Holidays is absolved from all liability for accidents to customers and their guests from any responsibility for loss or damage to personal property.
8. Pure Leisure Holidays reserve the right to cancel or terminate a holiday booked where the guest has failed to disclose all material facts as required at the time of the booking. We may also require any person not observing the Park Rules or creating a nuisance to leave the park. In these circumstances Pure Leisure Holidays shall not be under any liability to the persons involved and shall be discharged from further performance of its obligation. Any refunds given will be at our discretion.
9. While Pure Leisure Holidays will normally use their best endeavours to satisfy clients’ requirements we do, at our discretion, reserve the right at any time to withdraw any advertised services and to cancel any bookings made for clients or make alteration to their arrangements in which event no liability in respect of such cancellations or changes shall fall upon Pure Leisure Holidays save only that we shall refund clients the monies paid by them in respect of bookings so cancelled and will normally use our best endeavours to offer the client an alternative.
10. We reserve the right to withdraw or otherwise amend any special offers or discounts at our discretion.

Data protection policy statement
Pure Leisure Holidays will hold information provided by you to us in connection with your booking(s). It will be used in connection with your booking & for marketing purposes. Pure Leisure Group & its affiliated companies may use the information to provide you with details of their full range of services & products. If you are on our mailing list & do not wish to receive any future news from Pure Leisure Holidays, then please write to: Data Protection Administration, Pure Leisure Group, South Lakeland House, Main A6, Yealand Redmayne, Carnforth, Lancashire, LA5 9RN.